Frequently Asked Questions
WE REGULARLY RECEIVE QUESTIONS FROM OUR CUSTOMERS, HERE IS THE LIST OF THE MOST FREQUENT:
WHAT IS THE DELIVERY TIME FOR YOUR PRODUCTS?
We prepare your order in 1 to 3 days, followed by delivery in 5 to 7 working days.
You will receive email notifications to follow the progress of your package to your home with complete confidence.
CAN I RETURN A PRODUCT?
With us, there is no risk! If the product does not meet your expectations, you have 14 days for an exchange or refund by clicking here.
I WANT TO CANCEL MY ORDER, IS THIS POSSIBLE?
If your order has not been shipped, we can of course cancel it.
Simply send us an email specifying your order number. We will cancel your order and refund you within the following days.
MY ITEM HAS STILL NOT ARRIVED, IS THIS NORMAL?
If your order is less than 2 weeks old, be patient, your item is probably late, we apologize in advance.
If your product is still not at your home after 2 weeks, you can contact us via our email address boutiqueeligne.pro@gmail.com
CAN I TRACK MY ORDER?
As soon as your order is shipped, you will receive an email with your tracking number. You can then use this number in the "Order Tracking" section on our site to follow the progress of the delivery.
HOW CAN I CONTACT YOU?
If you have any questions that are not listed on this FAQ page, you can contact us via the email address boutiqueeligne.pro@gmail.com or via our contact form. Our customer service will do everything possible to answer you within 24 hours.
WHAT IS THE DELIVERY TIME FOR YOUR PRODUCTS?
We prepare your order in 1 to 3 days, followed by delivery in 5 to 7 working days.
You will receive email notifications to follow the progress of your package to your home with complete confidence.
CAN I RETURN A PRODUCT?
With us, there is no risk! If the product does not meet your expectations, you have 14 days for an exchange or refund by clicking here.
I WANT TO CANCEL MY ORDER, IS THIS POSSIBLE?
If your order has not been shipped, we can of course cancel it.
Simply send us an email specifying your order number. We will cancel your order and refund you within the following days.
MY ITEM HAS STILL NOT ARRIVED, IS THIS NORMAL?
If your order is less than 2 weeks old, be patient, your item is probably late, we apologize in advance.
If your product is still not at your home after 2 weeks, you can contact us via our email address boutiqueeligne.pro@gmail.com
CAN I TRACK MY ORDER?
As soon as your order is shipped, you will receive an email with your tracking number. You can then use this number in the "Order Tracking" section on our site to follow the progress of the delivery.
HOW CAN I CONTACT YOU?
If you have any questions that are not listed on this FAQ page, you can contact us via the email address boutiqueeligne.pro@gmail.com or via our contact form. Our customer service will do everything possible to answer you within 24 hours.